Bad experience because the calls were not going through and I had to search the internet for alternative numbers. The office was not easy to reach or access.
Representative apologized for the inconvenience and gave me alternate numbers to call. Then called me back when she was able to schedule service.
Pleasant. However. I was very disappointed that I had to wait a little over two weeks for a service call. My basement was getting more damp by the day.
He told me I would get a replacement model because the old one was defective.
quickly and efficiently