Hampshire County, MA Detailed Basement Waterproofing & Foundation Repair

Crew chief Kenney and his team headed out to Florence to waterproof a basement. The first two pictures were the 'Before' shots. They installed CleanSpace, which is the white poly sheet material shown in the last picture. It is a major part of the waterproofing system, and redirects moisture and vapor coming through the wall into the perimeter drain system they installed, which can be seen in the last picture as well. A french drain was also put in at the base of the stairs to catch any water that seeps in from the bulkhead, which can be seen in the third picture. They did a fantastic job!

Kenney and his crew went out to a couple's home in Florence. They reported high flooding in the basement, even though there was a sump pump installed by another company down there already. Our company found that water was seeping in at the base of the walls. Our crew installed two new sump pumps that lead into a TripleSafe, and also put WaterGuard at the base of the walls (seen as the dark cement by the walls in the photos). One photo shows the crushed stone under the floor which was letting in the water.

We installed a crawl space barrier into a crawl space for a customer in Hadley, Massachusetts. We also installed a SaniDry Sedona Dehumidifier in order to prevent any humidity, mold or odors in the crawl space.

Our service team works diligently to evaluate the health of each sump pump and basement waterproofing product we install. Proper and consistent maintenance can be just as important as anything else when getting this sort of system. If we haven't serviced your unit in more than a year's time, please contact us like this customer in Northampton. 

We were able to clean and inspect the sump and its discharge line as well as change the sump's batteries. We left the homeowner with assurance and peace of mind that everything is operating as it should. 

This customer is a Gulf War Veteran to whom we are very honored to help with his home as he has done so much for all of us! He was noticing seepage coming up from the floor and he believes the indoor air quality is also an issue. A family member had seen our work in a friend's basement and she loved the look so he agreed he wanted to have the same done in his home. 

Our System Design Specialist, Michael Copperwhite, evaluated the home and recommended the SaniDry™ Sedona, which is proven to improve a home's indoor air quality, that yucky musty smell, and of course prevent mold growth all the while reducing humidity. This unit is actually a world leading dehumidifier  for its high-performance, efficiency, filtration system and that it doesn't require an overtly large heat exchange core. 

We also installed a condensate pump because there wasn't easy access to a drain or a sump pump. This condensate pump will discharge the water out of the home. 

All our Veterans receive a Military Discount for their honorable service to our country. 

We have many customers who are very pleased with our products and are committed to the suggested maintenance we recommend to keep our systems working in tip-top shape. This is one example of just that- a customer committed to preventing unnecessary emergencies and keeping her SaniDry working well. 

Our service specialist had a great appointment with her today and found that the refrigerant was running a bit low. She was concerned about sending the unit out right now so she will be sending it out at a later date when she doesn't feel it is as crucial to have running. 

We are always pleased to see a unit running well and meeting with yet another satisfied customer. 

We arrived at this customer's home to take a look at the SaniDry dehumidifier that was not working. This particular SaniDry was installed back in 2010 but had not been serviced since the installation. There is no surprise the unit was hving some issues! We changed out the controller and went through the trpical maintenance and now the SaniDry is up and running as it should! Moral of the story: Have your equipment checked annually to ensure proper function year-round and prevent large issues with the products!

These customers understand the value of annual maintenance for their TripleSafe Sump Pump. We visit with them each year since 2016 when we installed the unit. They reached out to us because they were having issues even though they had a sump. They needed a more complete system and a better sump pump. We took care of that by installing our TripleSafe, TrenchDrain, WaterGuard and our IceGuard- now our customer has the assurance of a system that works despite freezing conditions and the power going out!

We first started working with our customer here in Belchertown, MA when she contacted us with a consistent water issue in the basement. She first contacted us back in 2016 and she said she had been noticing water for years prior to that. There had only been a little bit of leaks here and there but then come 2016 there was a lot of water coming in even when it wasn't raining. She had a sump pump but it wasn't working well- it was not keeping things dry. We installed WaterGuard, TrenchDrain, IceGuard, LawnScape, and a SuperSump. We have been servicing the products annually ever since and recently needed to replace the Sump as it had some issues. 

A customer of ours in Northampton, MA wanted us to come and take a look, clean, and conduct some regular maintenance on his sump pump because a water main had recently broken on his road. We inspected and cleaned the system to ensure it is in tip-top-shape for work! The customer was very thankful the pump was doing well and that we could come out sooner than he had been scheduled for his annual maintenance. We know things happen unexpectedly and always do our best to accommodate our customers!

We have helped this particular customer for more than a decade! We proudly run annual service checks on her SaniDry Dehumidifier and SumpPump to provide her the peace of mind knowing that everything has been checked and cleared. We ran our usual checks and performed our cleanings only to find everything working well. 

This new homeowner in Amherst, MA contacted us to ensure that the sump pump in her basement is working as it should. We were very proud to have the opportunity to evaluate this sump and give the homeowner peace of mind knowing that it is working well. All our checks returned good results. When so many unexpected things can pop up after buying a new home, we were glad to be provide some expected news that our sump is working great! Congrats on the new home!

This homeowner first contacted us back in 2015 to have a quote to waterproof the basement in the home he just bought. We actually had been to the home before and are happy to be able to get to do the work this time! So we installed some waterproofing products and have been conducting annual system maintenance ever since. We are proud to say that this was yet another positive outcome for another homeowner. 

What an awesome thing to have a product checked and to hear that it is working well. We are so proud of the products we install!

While on this particular annual appointment our Service Specialist noticed a leaky pipe and notified the homeowner who was very thankful to know about this pipe to have it fixed and prevent any damage!

This customer in Amherst, MA contacted us after having his radon system installed and noticing water entering his basement. He did have a sump but when the radon system was installed the installer covered the sump, which he was certain had something to do with the water issue. He is definitely right! We evaluated the basement and ended up isntalling some WaterGuard Sub-Floor Drainage as well as a SuperSump Pump, UltraSump Pump, IceGuard, LawnScape, and SaniDry Sedona Dehumidifier. 

Now our customer here will be able to enjoy a dry, comfortable and healthy basement!

This customer contacted us regarding water entering into her home. It's interesting that part of this home was built back in the 1900s- and that isn't the part with the water issue! The newer part of the home is the one in need of waterproofing. 

Our System Design Specialist met with this homeowner and recommended several of our waterproofing products that she agreed were the right solution to her basement's troubles. Our team was quick to install our WaterGuard sub-floor perimeter drainage system along with inspection ports. We also installed a surface level TrenchDrain at the foot of the stairs. Next we installed our SuperSump Plus and IceGuard, which ensures there won't be any clogs or freezing during extreme temperature changes. 

The customer is very satisfied with the results and we couldn't be happier to provide the solution to her concerns about the water that had been entering her basement. 

This customer first reached out to us in 2013 because she wanted her crawl space encapsulated because her floors are so cold. At that time the crawl space was insulated with fiberglass. Our System Design Specialist recommended that we install our CleanSpace vapor/moisture barrier as well as our SmartDrain, SaniDry dehumidifier, and vent covers. The SmartDrain is a great product for people who do not have a history of water entering the crawl space but do want to be immediately notified should water begin to leak into the space. The CleanSpace will direct the water to the SmartDrain, which will drain the water into a dry well below as well as alert the homeowner of the water.  

This customer reached out to us with a damp and moldy crawl space, which is definite grounds for wanting to encapsulate the space! Our CleanSpace vapor/moisture barrier along with our SaniDry Sedona Dehumidifier are the perfect solutions. The SmartDrain will notify the customer when any water may enter into the crawl space- then at that time the customer will be confident about isntalling a sump pump system. Right now though, we will certainly be taking care of the mold and humidity. Mold cannot survive in humidity lower than 55%. Our Dehumidifer will maintain levels where mold will not be able to survive. Our customer received our preferred customer discount because she wants the work done and made the decision that day- what faith she has in our team and products that her crawl space troubles will be resolved! We look forward to fixing her crawl space very soon!

   This customer called the appointment center with corcern for her flooded basement. She set an appointment for an inspector to come out and see what could be done to solve her basement issues. The inspector crafted a soltuion especially for this customer and her space. She set an appointment for installation.

   The crew arrived and installed a Trench Drain, a SuperSump to pump the water out, a Floodscape and a Lawnscape outlet, where the water would be discharged outside. The crew cleaned up her basement and left the customer happy she had utilized our company. 

   When this customer called, she was very concerned because she had water coming in to her crawlspace through an area where the floor above her crawlspace was sagging. The customer believed she needed a support beam replaced, so we sent our inspector out immediately to see what could be done to remedy her dire situation.

   After the inspection, a civil engineer went out to assess for safety in the job to be completed. Then the work was set to be performed when proper permits were acquired. Two Smart Jack XT supports were installed to support the floor joist system above. A supplemental beam was also installed, a PowerBrace beam. Assist Brackets were attached to floor joists above the support beam and all joists in the area of crippled joists. This customer saved her home by having our professional and experienced company come to the rescue!

   When this customer called the Appointment Center, she complained of a long, thick crack in the wall of her foundation. She stated that water leaked through this crack and all over the floor anytime it rained. Our Appointment Center rep sent out a System Design Specialist to inspect the foundation.

   The solution for this customer's issue was relatively simple and cost-effective. She had FlexiSpan inserted into the crack. Now, when it rains, her basement stays dry and the crack is no longer spreading!

   This customer wanted the concrete from his garage floor removed and replaced. The crew went out and an excavation was performed. They disposed of the concrete and debris. They then loaded, drove and dumped concrete and dirt material from the home to the closest stone yard.